Introduction
I’m a dedicated and detail-oriented professional with 8+ years of experience in the BPO industry, specializing in customer service, administrative support, client communication, and business operations.
Throughout my career, I’ve worked in diverse roles that strengthened my ability to communicate effectively, solve problems, manage multiple priorities, and provide reliable support in fast-paced environments.
From customer service and email support to appointment setting, language interpretation, field interviewing, and administrative tasks, I’ve developed a versatile skill set that allows me to adapt to different teams, clients, and workflows.
I believe that great support goes beyond simply completing tasks—it’s about being reliable, organized, proactive, and committed to creating a positive experience for both clients and customers.
Education
College
University of the East - Manila
Bachelor of Arts in Broadcasting
Undergraduate
2013-2017
High School
Tomas Claudio Colleges
2009-2013
Elementary
Tomas Claudio Colleges
2001-2009
I'm Maria, a client support and administrative professional who believes in organization, reliability, and exceptional service.
With 8Â years of experience in customer service, administrative support, and business operations, I help companies stay organized, responsive, and productive. I specialize in managing customer interactions, coordinating schedules, handling administrative tasks, and supporting daily operations to help businesses run smoothly
Section Title
Professional Profile
Role
Virtual Assistant
Client Support Specialist
Administrative Professional
Focus
Customer Support
Email Management
Calendar & Scheduling
Data Entry & Research
Appointment Setting
Administrative Support
Works With
Startups & Small Businesses
Entrepreneurs
Remote Teams
Growing Companies
My Approach to Client & Administrative Support
A reliable, organized approach designed to keep your business running smoothly.
Understand & Organize
I begin by understanding your needs, priorities, workflows, and goals so I can provide support that fits the way your business operates.
Support & Execute
I handle day-to-day tasks such as customer communication, email management, scheduling, data entry, research, and administrative coordination with accuracy and professionalism.
Follow Up & Improve
I keep tasks moving through consistent follow-ups, clear communication, and attention to detail while looking for ways to make everyday processes more efficient.
Surveys & Commendation
